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How Poor VoIP Call Quality Can Cost You Money

If you follow the telecom industry or have a stake in your company’s communications capabilities, you’re probably already aware that voice over Internet Protocol (VoIP) calling is in the midst of a tremendous boom. Transparency Market Research, in fact, estimates that the global VoIP services market will reach $136.76 billion by 2020, up from $70.90 million in 2013.

If you’re considering switching from a legacy on-premises PBX system to VoIP—or have made the change already—you are probably looking to capitalize on the cost benefits, top-notch sound quality and other advantages it can offer. What you may not realize, however, is that you can only reap these benefits if your network and applications perform optimally. In fact, without the right solutions in place, switching to VoIP can negatively impact your business.

Because VoIP packets differ from regular data traffic, they present network managers with different challenges. Still, all traffic must move across the network on the same equipment using the same settings. VoIP services can be degraded by application and protocol problems, by basic network problems, or a combination of both. If your company doesn’t have the proper network monitoring tools in place, you may experience quality of service (QoS) problems like latency, jitter and call drops.

When clients or prospects have trouble communicating with you because your VoIP system’s performance is faltering, you risk looking unprofessional and losing business as a result. So how do you make sure you never encounter such an embarrassing scenario?  One surefire way is to deploy a WildPackets network analysis solution.

The OmniPeek Network Analyzer gives network engineers real-time visibility for network analysis into every part of the network from a single interface. Such solutions don’t require you to purchase expensive hardware; they do, however, provide a wealth of capabilities like 10G network performance assurance, application performance analysis, VoIP monitoring and more. Using WildPackets’ VoIP QoS tools, engineers can drill down and obtain detailed information about any VoIP problems in real time and use it to quickly and effectively troubleshoot a disturbance. Businesses that deploy the solution receive advantages such as:

  • At a glance, determine voice and/or video quality for each stream being transmitted and notified if drops below a certain threshold to maintain Q0S
  • Verification of call quality, including the use of R-Factor and MOS scores, using the same tool deployed for overall network analysis and monitoring
  • Ongoing compliance with established network policies to mitigate critically disruptive VoIP problems

Like any other technological innovation, VoIP is only valuable when it functions to capacity—and WildPackets’ solutions can make that happen. If you are experiencing problems with your service or want to protect against future difficulties, click here to find out more about our VoIP Monitoring and Analysis solutions.

Healthcare.gov Security Issues Still An Issue

Over the past year, data breaches at Target, Home Depot and P.F. Chang’s, among countless others, have thrust network security into the forefront of national news. The recent news that a Russian organized crime syndicate managed to steal more than 1 billion Internet credentials only furthered anxiety among businesses and the general public. It is no surprise that cyber security is now the top concern in boardrooms across a variety of verticals as executives scramble to figure out how to keep private company information and customer data secure.

A new chapter was added to the cyber security saga recently when news broke that a hacker had breached the Healthcare.gov insurance website and uploaded malware. Government investigators don’t believe any personal information was taken during this breach, but the attack raised red flags because it was committed with relative ease.

Government officials have been working to address security issues since the attack became public, but a recent report by the independent Government Accountability Office (GAO) stated that vulnerabilities remain. GAO recommended 28 changes in the report, including a comprehensive security assessment of the entire site and more detailed security responsibilities for contractors.

“Until these weaknesses are fully addressed, increased and unnecessary risks remain of unauthorized access, disclosure, or modification of the information collected and maintained by HealthCare.gov and related systems,” the report stated.

The recent avalanche of network security breaches impacting enterprises and now even government entities highlights just how critical network monitoring and cyber security tools have become. Specifically, any organization that maintains sensitive information can greatly benefit from a forensics solution that helps IT security spot, thwart and plan against today’s increasingly sophisticated and subtle attacks.

WildPackets’ network forensics solutions give network security teams complete records and analytical details of network activity over any specific period of time. All pertinent network traffic is collected in a single location and is captured in a common data format and does not need to be transferred or translated in any way for analysis.

Security teams can use this information to reconstruct the sequence of events that occurred at the time of a network breach or cyber attack to better understand how the attack was carried out, what information was vulnerable and how the situation can be prevented in the future. Specifically, WildPackets’ network forensics provides four key capabilities for finding proof of a cyber security attack:

  • Network Recording – capturing network traffic from 1G, 10G, and 40G networks around the clock for forensic analysis
  • Searching and Inspection – enabling administrators and security experts to comb through archived traffic for anomalies and signs of security events
  • Trend Analysis and Base-lining – characterizing network and application usage so that anomalies can be detected more quickly
  • Reporting – by capturing data and distilling analysis into reports, security and IT experts log the results of their investigations and review network vulnerabilities in post-mortem analysis

With so many shady figures lurking in cyber space, organizations need to treat cyber crime like that serious issue it is. For more information about how network forensics helps you keep your network safe, download our white paper entitled, “Real-World Security Investigations with Network Forensics.”

Setting a new standard for WLAN analysis

Today, we announced the release of Omnipliance WiFi, the industry’s first WLAN analysis solution that allows for monitoring, analysis, and troubleshooting of distributed, multi-gigabit 802.11ac wireless network traffic. With this new offering, network administrators now have the ability to identify and solve critical network problems in real-time without ever leaving their desks.

As more and more organizations transition on to 802.11ac from older legacy 802.11 networks, traditional USB-based adapters for laptops that network administrators have relied on for years to monitor and troubleshoot WLANs are no longer sufficient.

Omnipliance WiFi is the only solution available on the market today to provide the mutli-Gigabit data capture, 24/7 enterprise-wide coverage, and time saving analytics enterprises need in order to properly manage and take full advantage of their 802.11ac networks.

For more information read our press release or visit the Omnipliance WiFi product page