In our “Best Practices in Enterprise-wide Network Performance Management” webinar that we co-hosted with EMA research analyst Jim Frey, Jim provided some key insights into how to better manage applications and services from a network perspective, based on a recent report by EMA. The key research areas included an assessment of factors that hamper organizations’ effectiveness in terms of managing applications and services, how these organizations look to address these issues, and EMA’s opinion on how to approach and solve the identified problems.
Here is what the study found:
What is hindering an organizations ability to manage applications and services?
- Changes to applications and infrastructure are not well documented or controlled.
- Poor coordination exists between support teams.
- Troubleshooting and root cause analysis are taking too long.
What top three products and/or functionalities do organizations currently lack?
- Consolidated event correlation
- Change tracking, verification, audits to better understand changes in the infrastructure
- Better tools for transaction management, problem identification, and root cause analysis
Not surprisingly, these questions have very similar answers, and certainly reflect the basic problems currently being experienced in enterprise network management – poor communication (probably due to understaffed IT/network engineering departments), poor recording, and lack of appropriate tools, especially those for root cause analysis. The last point is of particular interest to us, since root cause analysis is our business, and we know we can solve this problem for every enterprise network. It’s like dependency, the first step is to admit you have a problem, which apparently enterprises are now doing. And the best part is that you can do much more than address just root cause analysis with a deep packet inspection network analysis solution. You can also provide summary-level statistics for network reporting and monitoring as well as record network activity for forensic analysis and compliance verification.
Next week we’ll discuss the top three strategies for “Proactive Performance Assurance” as defined by EMA to better address the management of applications and services on the network.