How to Overcome the Most Common VoIP Hurdles Network Engineers Face

Voice over Internet Protocol (VoIP) has become a total game-changer for businesses. In fact, the global VoIP services market – including residential and business VoIP service –totaled at upwards of $63 billion in 2012, according to research analyst Infonetics Research.

“The market for VoIP services has moved well beyond the early adopter stage to mainstream status in many developed countries,” says Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.

Opposed to traditional phone systems, VoIP enables businesses to make and receive telephone calls over a broadband Internet connection. With VoIP, voice traffic is converted into data packets which are then transmitted over the public Internet or private IP network. The benefits of VoIP are unmatched – from reduced costs to increased flexibility to enhanced mobility.

However with businesses rolling out more end-user VoIP applications, network engineers need to be able to effectively analyze all network traffic, with a specific emphasis on VoIP, which presents a unique set of challenges. Let’s take a look at some of the obstacles:

  1. VoIP places pressure on network engineers to quickly resolve problems: Telephone calls are essential to businesses and today’s employees don’t have patience for interrupted, poor quality phone calls. When there are issues with the phone system, business can come to a screeching halt, which undoubtedly puts pressure on network engineers to quickly and effectively address problems.
  2. VoIP requires network engineers to rapidly become experts in telephone and voice technology: Protocol and network problems can tarnish VoIP services and, until recently, network engineers didn’t have the necessary network monitoring and analysis tools to find and fix faults on VoIP networks.
  3. VoIP makes it difficult for network engineers to diagnose problems on site: Most VoIP monitoring and troubleshooting products are hardware-based, expensive, and non-portable, which makes it difficult for engineers to diagnose problems on site. And when tools become too cost-prohibitive they are cut from the budget, leaving engineers without a solution to address VoIP complications.

To ease the pressure of network engineers having to maintain VoIP quality of service (QoS), WildPackets’ Network Analysis Solutions have the ability to monitor and analyze all network traffic, including voice and video over IP, allowing network engineers to determine when different types of traffic negatively affect each other. More specifically, OmniPeek Enterprise provides in-depth monitoring, analysis, and troubleshooting of both network and media traffic, eliminating the need for multiple analysis solutions. Network engineers are able to obtain a detailed analysis of latency, throughput, and network problems in a user-friendly display.

With quick access to this type of information, IT team members are able to quickly and effectively resolve issues, maintain a QoS experience, mitigate poor performance caused by competitions for network bandwidth, and monitor compliance with established network policies.

With more businesses adopting VoIP technology, network engineers must have a solution that enables them to effectively and quickly monitor, analyze, and troubleshoot problems in the real-time, ensuring that businesses get the type of voice quality they’ve come to expect.

To learn more about VoIP monitoring and WildPackets’ OmniPeek Enterprise solution, click here.

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