Life is not easy for IT professionals these days. It seems the more technology advances, the more productivity your company expects from you. What these executives don’t realize, perhaps, is that—in many ways—those advances make your job more difficult. Fortunately, ready-made solutions already exist for some of these situations. Let’s take a look at the biggest issues facing IT workers in today’s complex technological environment:
Most employees love using their personal devices for work, but for IT, the practice can be a nightmare, as it can result in network engineers losing control over how and where employees access company information. As such, security vulnerabilities can be exposed. To combat this potential problem, IT professionals should develop ironclad BYOD policies and look for a buy-in from C-level executives to help successfully implement and enforce the regulations. Additionally, network monitoring tools—like wireless network forensics, for example—are critical to making BYOD as safe as possible.
The speed at which technology is evolving today makes it difficult for IT employees, no matter how savvy, to stay on top of innovations. Amongst unified communications systems, new mobile devices, complex applications and laptops running various operating systems, knowing enough to troubleshoot effectively is no easy task. Rather than trying to keep up with every development as it happens, IT professionals should narrow down what they need to learn by making sure any technology they are considering implementing is absolutely necessary.
Downtime is a business killer. Gartner states that network downtime costs an organization $5,600 per hour on average, but also notes that depending on a company’s characteristics, that figure can reach $540,000. Regardless, IT professionals are tasked with keeping networks running smoothly, which is more difficult than ever with the adoption of 10G—and faster—networks. Increased network speed allows for much faster data transfer but can also make troubleshooting more difficult for network engineers. Considering that many companies now rely on the network as an organizational backbone, solutions that provide IT employees with greater network visibility and allow for improved 10G network performance are often a solid investment.
Increasingly, businesses are moving to VoIP—in many cases, to reap major cost savings. Those financial gains can disappear in a hurry, however, if calls are experiencing jitter, latency or other problems. Poor call quality reflects badly on a business, presenting a less-than-professional image that can damage a bottom line. To ensure call quality is always up to par, IT personnel can adopt VoIP monitoring and analysis that notifies them if performance drops and allows them to quickly determine the exact cause of the issue so it can be resolved.
Unfortunately, when equipment or applications in an office aren’t functioning properly, the IT department is often the first to receive blame. By implementing bleeding-edge solutions, however, these professionals stand a better chance of addressing their company’s needs in a timely fashion. Let’s face it: Considering the way technology is exploding, these tech wizards are going to need all the help they can get.