How Poor VoIP Call Quality Can Cost You Money

If you follow the telecom industry or have a stake in your company’s communications capabilities, you’re probably already aware that voice over Internet Protocol (VoIP) calling is in the midst of a tremendous boom. Transparency Market Research, in fact, estimates that the global VoIP services market will reach $136.76 billion by 2020, up from $70.90 million in 2013.

If you’re considering switching from a legacy on-premises PBX system to VoIP—or have made the change already—you are probably looking to capitalize on the cost benefits, top-notch sound quality and other advantages it can offer. What you may not realize, however, is that you can only reap these benefits if your network and applications perform optimally. In fact, without the right solutions in place, switching to VoIP can negatively impact your business.

Because VoIP packets differ from regular data traffic, they present network managers with different challenges. Still, all traffic must move across the network on the same equipment using the same settings. VoIP services can be degraded by application and protocol problems, by basic network problems, or a combination of both. If your company doesn’t have the proper network monitoring tools in place, you may experience quality of service (QoS) problems like latency, jitter and call drops.

When clients or prospects have trouble communicating with you because your VoIP system’s performance is faltering, you risk looking unprofessional and losing business as a result. So how do you make sure you never encounter such an embarrassing scenario?  One surefire way is to deploy a WildPackets network analysis solution.

The OmniPeek Network Analyzer gives network engineers real-time visibility for network analysis into every part of the network from a single interface. Such solutions don’t require you to purchase expensive hardware; they do, however, provide a wealth of capabilities like 10G network performance assurance, application performance analysis, VoIP monitoring and more. Using WildPackets’ VoIP QoS tools, engineers can drill down and obtain detailed information about any VoIP problems in real time and use it to quickly and effectively troubleshoot a disturbance. Businesses that deploy the solution receive advantages such as:

  • At a glance, determine voice and/or video quality for each stream being transmitted and notified if drops below a certain threshold to maintain Q0S
  • Verification of call quality, including the use of R-Factor and MOS scores, using the same tool deployed for overall network analysis and monitoring
  • Ongoing compliance with established network policies to mitigate critically disruptive VoIP problems

Like any other technological innovation, VoIP is only valuable when it functions to capacity—and WildPackets’ solutions can make that happen. If you are experiencing problems with your service or want to protect against future difficulties, click here to find out more about our VoIP Monitoring and Analysis solutions.

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