Tag Archives: wireless network analyzer

The Top Benefits of Voice over Wi-Fi (VoFi)

Much of today’s work is done on the move, meaning wireless networks are responsible for carrying much of the data that drives business. With voice over Internet protocol (VoIP) being the primary technology in use in the world of business telephony, the next logical step, voice over Wi-Fi (VoFi) is starting to make noise as well. VoFi offers a number of benefits for companies and their employees, more of whom are starting to take advantage of the technology. Here some of the biggest reasons to look deeper into the technology:

Cost Savings
For some business owners, opening the company’s monthly cell phone bill is pure terror. Making voice calls using Wi-Fi can actually eliminate the need to pay a mobile carrier bloated monthly fees and cut costs quite a bit. As long as there is a hotspot nearby you are good to go.

Far more than a mere buzzword, the amount and quality of work a company gets done is often the primary difference between success and failure. Increased mobile access gives workers the chance to make better use of what has traditionally been considered “downtime,” like traveling from one location to another. In other words, the flexibility of VoFi allows employees to make important calls from trains and planes across all terrains.

A major productivity driver, increased accessibility can boost customer relations by giving companies the ability to respond in a situation that needs immediate attention. For instance, VoFi can be a lifesaver when a decision-maker is out of the office but needs to be reached quickly to approve a service resolution. If customers are forced to wait for a problem to be resolved, frustration, decreased satisfaction and eventually customer churn can result.

For more information about WildPackets’ VoFi solutions, click here.

Five Reasons Why Your Business Should Go Wireless

Is it time to cut the cord? Here are five reasons why your business should go wireless.

  1. Ability to work together, from anywhere:  A wireless network allows employees to take work with them from office to office, floor to floor, and conversation to conversation, without losing network connectivity. Wireless fosters a more organic and immediate style of working, as people access documents and applications on the go.
  2. Better service delivery: Wireless LAN puts service reps, employees, and contact center staff in touch with the information they need to answer customer queries and solve problems, from anywhere in your organization. For example, someone taking an order at the front desk for a product can check inventory in the warehouse or access a customer’s previous orders quickly, without the need for wires, on a simple device like a tablet.
  3. The right information at the right time: Wireless networking connects the various parts of your business, even if they aren’t all located under one roof. Instantly share information between the warehouse, mobile sales force, and accounts payable, for example, to keep the supply chain moving smoothly and customer satisfaction high.
  4. Scalability: As you add remote offices, employees, product or service lines, and customers, a wireless network can cost-effectively scale to fit your needs. Add users and capacity to your wireless LAN without paying for added infrastructure or adding to a tangle of cables.
  5. Guest access: Offer a wireless Internet connection to visitors, customers, vendors, and business partners as a special service that will make everyone who does business with your company feel like a VIP.

Keep in mind, providing for a mobile workforce drives unique requirements for analysis. A wireless network analyzer can analyze data from multiple access points and across multiple channels. This will enable you to pinpoint problems before they disconnect people from the network, providing a higher quality of service for your wireless environment.

Rise of Mobile Workers Signals Need for Wireless Network Analyzers

Today, there’s no such thing as a 9-5 work day. Gone are the days when employees were “chained” to their desks forced to use a simple set of tools to complete work. Today’s anytime, anywhere workers are far more mobile, using three or more devices, working from multiple locations, and using a number of apps all at their own convenience.

In fact, 29 percent of the global workforce is characterized as mobile workers, a number that is only slated to rise, according to Forrester’s report titled “2013 Mobile Workforce Adoption Trends.” Moreover, 84 of survey respondents claim only to use a desktop computer for work at least once a week; 63 percent use a laptop every week; 48 percent use smart phones for business each week; and 21 percent use tablets.

With an increasing mobile workforce – that expects the same quality of service (QoS) experience as the wired environment – there are unique requirements for wireless network analysis. While access points are stationary, users are not.

Mobile workers are roaming from one AP to another, with the expectation that their services will seamlessly continue. But what if they don’t? Because your network uses multiple, non-overlapping channels to avoid AP-AP interference, you can no longer analyze data on a single channel. So what do you do?

WildPackets offers the only solution currently on the market that can address these complexities. With its OmniPeek network analyzer, network traffic can be captured from multiple channels simultaneously and analyzed in real-time, as opposed to traditional solutions that scan from channel to channel, missing large gaps in the data.

To learn more about wireless network analyzers, click here.